Privacy Policy

Welcome to GameX

This Privacy Policy sets out the basis on which any personal data, including but not limited to other information we collect from you or that you provide to us (“Information”,) will be handled by us in connection with your access and use of www.gamex.com, and/or the GameX mobile application (collectively, the “Platform”), services and applications (collectively, the “Services”). We understand the importance you place on the Information, and we are committed to protecting and respecting your privacy. Please read the following carefully to understand our practices regarding your Information. By using our Services, you agree to the handling of your Information in accordance with this Privacy Policy.

References in this Privacy Policy to “we”, “our” or “us”  (or similar) are references to GameX E Commerce Sole Establishment. References to “user” or “you” (or similar) are references to you as an individual or legal entity, as the case may be.

What information we may collect from you

We may collect and process the following Information about you:

1. 1. Information provided by filling in forms on our Platform, including when registering, subscribing, posting material, or requesting services.
   2. Details of correspondence if you contact us.
   3. General, aggregated, demographic, and non-personal Information.
   4. Details about your location, device, IP address, operating system, and browser when you use our mobile application or Platform.
   5. Information collected through Cookies or other tracking technologies.
   6. Feedback, reviews, or testimonials provided by you.
      
      Note:”We do not store payment details. Payments are processed through secure third-party providers in compliance with UAE Central Bank regulations. We will NOT store, sell, share, rent, or lease your credit/debit card details to any third parties.”

How we will use your information

We may use Information held about you in the following ways:

• Provide products or services requested by you.
• Fulfill obligations under contracts entered into between you and us.
• Improve our Services and personalize user experiences.
• Notify you of changes to our Services.
• Administer promotions, competitions, and sweepstakes.

To whom we may disclose your information

Information about our customers is an important part of our business. We share your Information only as described below and with businesses that follow practices at least as protective as those described in this Privacy Policy:

1. Third-Party Service Providers. To enhance our Services, we may share your Information with logistics providers, marketing companies, and third-party payment processors. These parties are contractually obligated to use your Information only for the purposes specified and to maintain its confidentiality.
   
2. Legal Compliance. We may disclose your Information if required by UAE law or regulatory authorities, or to protect the rights, property, or safety of our users and others.
   
3. Marketing and Promotional Offers. We may use your Information to inform you about products, services, and promotions. You can opt out of receiving such communications at any time.
4. GameX will NOT pass any debit/credit card details to third parties.
5. GameX is NOT responsible for the privacy policies of websites to which it links. If you provide any information to such third parties, different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.

How we store your information

Your Information may be transferred, processed, and stored in the UAE or other jurisdictions that comply with applicable data protection laws. We do not store payment information. Payment details are securely handled by third-party payment processors in compliance with UAE laws.

Security measures we apply

We employ reasonable technical, administrative, and physical safeguards to protect your Information, including:

• Encryption for data transmission.
• External and on-host firewall technology.
• Restricted access to authorized personnel only.

Your rights

You can access, update, or delete your Information by:

• Logging into your account and managing your settings.
• Contacting us at  legal@gamex.ae  for assistance.

Delivery/Shipping/Services Policy:

“GameX will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE”.

Cookies

Our Platform uses Cookies to improve functionality and user experience. You may disable Cookies in your browser settings, but doing so may limit certain features of the Platform.

Changes to our Privacy Policy

We reserve the right to update this Privacy Policy as needed to reflect changes in UAE laws or our Services. Changes will be effective upon posting on our Platform. Continued use of our Platform signifies your acceptance of such changes.

Contact us

If you have any concerns about your Information on the Platform, please contact us at legal@gamex.ae with a thorough description, and we will try to resolve it